Brookhill Industrial Estate, Pinxton, Nottinghamshire, NG16 6NT Tel: 01773 813 740
Q. Would my site be bespoke?
A. Yes. All our sites are built from scratch to your requirements.
Q. What does the price actually include?
A. Everything! From design to going live and everything else in between! Other aspects included in the price include Uploading, Hosting, Domain Name and ongoing Maintenance of your site. We also include in the price submission of your site to major search engines. (see Search Engines).
Q. Do I need a computer to have a website?
A. Certainly not! Once designed, your website is uploaded to a remote ‘server’ enabling your clients to access your site from anywhere in the world.
Q. How do people access my website?
A. You are allocated a unique www domain name (see Domain Names). When anyone enters your web domain address into their internet browser bar, the content of your site is viewed.
Q. Can I change the content of my site?
A. We offer 2 types of websites to enable clients to update the content of the site if they wish (see Content Management Sites).
Q. How long does it take to build my site and take it ‘live’?
A. Because all our sites are built on a ‘bespoke’ basis the normal lead time is 3-4 weeks from date of order.
Q. Can you use my company colours and logo designs etc?
A. Yes. We build the site to your choice of colours and any logo’s are used within the site.
Q. How many web pages can I have?
A. As many as you wish! We have various packages available from a single page to unlimited pages.
Q. Can I have input into the design of the site?
A. Yes, we welcome any input you may have into the design of the site.
Q. Who provides the copy / script for the site?
A. Normally we would ask the client to provide a script. However, whilst we are fully aware that many clients are not copywriters and good copy is essential for search engine optimisation, we would normally write the copy based on information you give to us about your company.
Q. What happens if I don’t like my site?
A. Your site is not launched until you have seen a preview.
Q. Can I change the content / look of the site prior to it going ‘live’?
A. Yes. This is why we give you the opportunity to check out the site before going live.
Q. How do I look at my site if it is not launched live onto the internet?
A. We ‘temporarily’ launch your site onto one of our ‘test ‘sites. Although it is technically live, it is not connected to your domain name (see domain names) so it has limited use. This enable you to have a good look around your site prior to us taking live.
Q. When is my site launched live onto the internet?
A. Normally within 48 hours of you approving the site.
Please contact us on 01773 813 740 for more information.
Q. What is a Domain Name?
A. A domain name is a unique name allocated to your business enabling your customers to remotely connect to your website from their PC. For instance a domain name for a business might be www.smithsgarage.co.uk
Q. Can I choose my own Domain Name?
A. Yes. Provided the name is available. We offer a FREE domain check as part of our service.
Q. What if the name I choose is in use?
A. There are many alternatives. For instance ‘hyphens’ are sometimes used (i.e. www.smiths-garage.co.uk) or other combinations based on the name of the business or its locality....
www.smithsgaragealfreton.co.uk
www.johnsmithsgarage.co.uk
www.www.smiths-alfreton.co.uk
Q. How much is the Domain Name?
A. Although many web design companies charge for domain names, 1no. .co.uk domain name is included in the price of your website.
Q. Who owns the www domain name I choose?
A. Apart from the WebAd product (for which you are allocated a ‘generic’ domain name) you do.
Q. Can I use my own www domain name I have previously purchased?
A. Yes.
Q. If I move away from your service can I take the Domain Name with me?
A. Yes. If you decide to leave us you can take your domain name with you. Because we pre-pay for your domain name 2 years in advance, a charge is made for the remaining time on your domain name.
Q. Can I have more than one Domain Name?
A. Yes. You can have as many domain names as you wish. Domain names vary in price. Price on request.
Q. Can I have .com and .co.uk after my Domain Name?
A. You are allocated ONE FREE .co.uk name with your website. Due to the extra costs charged by domain companies, .com domain names are chargeable at £50.00 (+ vat) per name.
Q. What other alternatives are there to .co.uk?
A. There are many options available including .com .org .net .info .biz .name .tv .mobi .org.uk .me.uk .ltd.uk .plc.uk and .eu. Extra charges apply for some of these names. Price on application.
Q. Why are there different domain name endings?
A. Various reasons. The main one being the extra capacity required for all the businesses (and individuals!) purchasing .com names due to the unforeseen success of the World Wide Web. Some names have restrictions and are more relevant i.e. companies wishing to use .ltd.uk must be a Private UK Limited Company with the Company Registration Number of the company is required prior to registering.
Please contact us on 01773 813 740 for more information.
Q. Can you use my own photographs?
A. Yes. We can use your photos. We normally only accept photographs in digital format. We charge a small fee for scanning hard copy photographs dependent on quantity and quality.
Q. What if I don’t have any photographs?
A. Alternatively we have a library of ‘generic’ stock photographs available. Stock photos are chargeable dependent on quantity required.
Q. Can you take photographs at my premises?
A. Yes. However, due to the labour costs we do charge for this service. Price on request.
Q. How many photo’s can I put on one page?
A. This depends on the type of site you purchase. For instance a One Page Web-Ad site can include 5 photo’s with other options including photo gallery’s for Economy and Premium Websites.
Q. Why am I limited to the number of photo’s I can have on my site?
A. Sometimes too many photographs can slow the loading of the page which can lead to impatient surfers leaving your site.
Please contact us on 01773 813 740 for more information.
Q. What is a Partner Link?
A. A Partner Link is a link from one website to another. Many Links are between 2 associated companies (i.e. a supplier). Other types of Links can be associations (i.e. CORGI Registration for Plumbers).
WARNING
You should seek permission of the company or individuals site you will be linking to. Also, be aware that the Partner Link you are linking to does not (I) sell direct and miss your company out of the loop (ii) ensure that their customer listing includes your company and not one of your local competitors.
Q. Why have Links?
A. Links are good for 2 reasons. Firstly they give the reader / browser more information about you and your associates and secondly, because the internet is meant as an educational resource, Links to other sites are one of many reasons why search engines prefer one site over another.
Q. How many Partner Links can I have?
A. An economy site includes up to 3 links and a Premium site includes unlimited partner site links.
Q. Can Partners Link ‘back’ to my site?
A. Yes, but as we do not have access to the working of their website, your partner will need to arrange for a link to your site.
Q. Are ‘free’ links from Internet Directories a good idea?
A. Links from any type of free advertising is good for marketing your website. However, beware... not many sites are always ‘free’ and even though a ‘listing’ is offered for free, many companies use your information to sell the third parties... so be aware of unsolicited ‘cold calls’
Q. Do I get a free listing on bizlocal.biz?
A. As our company actually owns www.bizlocal.biz, all our clients receive a free listing.
Q. How come there is a link to bizlocal.biz on my contact page?
A. This link is put on automatically as a reciprocal link to bizlocal.biz... a sort of ‘you scratch my back’ etc. This can be removed if you prefer.
Q. There is also a link to WKMS. What is this?
A. That is us White Knight Marketing Solutions Ltd. It is normal for the web designer to leave his link on the website they have built.
Please contact us on 01773 813 740 for more information.
Q. What is a PDF File Link?
A. A PDF (Portable Document Format) is a file that is ‘downloaded’ from a link in your site. A typical example of a PDF is a company brochure.
Q. Why have a PDF?
A. A PDF is a good way to offer your clients information that they can either keep on their PC or that they can print off and store.
Q. What are other examples of a PDF?
A. Other examples include Price Lists, Order Forms, and Specification Sheets etc.
Q. How many PDF Links can I have in my site?
A. With the exception of Premium Sites, PDF Links are chargeable depending on size and quantity. Prices on request.
Please contact us on 01773 813 740 for more information.
ABOUT SEARCH ENGINE SUBMISSION & SEARCH ENGINE OPTIMISATION
Q. What is Search Engine Submission (SES)?
A. Search Engine Submission is a system for ‘connecting’ your website to the major search engines such as GOOGLE, YAHOO, and MSN etc. This enables individuals to find your site when they enter relevant information into their search field within the search engine site. Search Engine Submission is included in our price.
Q. So what is Search Engine Optimisation (SEO)?
A. Search Engine Optimisation (SEO) is a different aspect to Search Engine Submission (SES). SES enable individuals to find your website if they put into a Search Engine (i.e. Google) a term DIRECTLY relevant to your company name. (i.e. john smith garage alfreton). However, Search Engine Optimisation is a service offered enabling the surfer to find your site by entering relevant keywords NOT DIRECTLY REALTED to your BUSINESS NAME (i.e. garage services alfreton). Many web design companies include SES as part of their service and fee, most companies do NOT offer Search Engine Optimisation and charge many hundreds of pounds for this service.
Q. So is SEO included in the price?
A. Yes. We include basic SEO aspects within the build of your website. Increased activity is offered to increase (or optimise) your site which can be included in your monthly fee.
Please contact us on 01773 813 740 for more information.
ABOUT CONTENT MANAGEMENT SYSTEMS (CMS)
Q. What is CMS?
A. A CMS or Content Management System is a site whereby the client
can access the administration area of the site to change its content.
Q. How do I access the administration area of my site?
A. You are given a User Name and Password.
Q. Do you offer training for using the CMS Site?
A. Yes. As part of the White Knight CMS package, we offer a 4 hour training session with training manual and helpline for after sales support.
Q. Can anyone else access the admin area of my site?
A. No... unless of course you give them your user name and password.
Q. Does this mean I can let an employee access the admin area?
A. Yes. You can let anyone access the admin area if you give them the User Name and Password.
Q. What happens of the employee leaves my company... how do I make sure they cannot cause harm to my website?
A. You can change the User Name and Password to your site to eliminate this problem.
Q. What happens if I make a mistake and change the whole look of the site?
A. The ‘content’ is usually the text or images within the site... rather than the whole design of the site.
Q. Do I need a PC to make these changes?
A. Not necessarily. Because the administration area of the site
Please contact us on 01773 813 740 for more information.
Please contact us on 01773 813740 for more information on E-COMMERCE Sites.
Q. How come there are no long-term contracts?
A. Rather than offer long term contracts, we like to think that our services can stand on the merit by offering our clients a simple 28 day rolling agreement. This enables clients to pull out of the agreement at just 28 days notice.
Q. Why do you offer 28 day rolling agreement when many other providers tie you into 12, 18 and 24 month contracts?
A. We are a small company and offer this as an alternative to many larger corporate provider’s long-term contracts. We have countless stories of unhappy business owners leaving contracts at the end of their period moving to our service... comfortable in the knowledge that they can move away should a better offer become available.
Q. Why is there a ‘set-up’ fee and then a monthly charge?
A. There are various ‘up front’ and ‘ongoing’ fees in building and maintaining a website. The reason we charge a set-up fee and also a monthly fee is to ensure we have a small commitment from the client prior to committing time and money in Hosting, Domain Names and of course the cost of our Web Developers Time. We like to think that we are sharing the cost of the investment of the website with you and rather than charge you a high fee for your site we offer you the opportunity not only to spread the cost of the site but this also guarantees that we will provide you with a first class service.. . Or you can cancel your agreement!
Q. So how do I pay for the website?
A. The set up fee is normally paid by cheque or cash and the ongoing monthly fee by Standing Order.
Q. Why Standing Order and not Direct Debit?
A. Because you are in total control of a Standing Order and we are NOT able to change the monthly fee. This is simply to offer you peace of mind.... one single, fixed monthly payment made on the same date of the month, enabling you to budget.
Q. Other companies charge a one off or yearly fee... Why don’t you?
A. We do have packages with one-off or annual fees... however the majority of our clients choose our open-ended 28 day agreement. Our monthly payment plan is the result of us asking our clients the preferred option to pay for their website. Other packages are available on request.
Q. What if I want to just pay a one-off fee?
A. Whilst this is available we do not recommend this option, mainly because a website requires ongoing maintenance to ensure the site is working to its optimum performance.
T: 01773 813 740
F: 01773 819 969
